1. Who we are
Nect Me is a digital ID for events, made in collaboration with Orbit Luna. The company that decides how your personal information is used (the "data controller") is Nect Me.
You can reach us at hello@nectme.co or through our help page.
2. What we collect
What you give us
- Your account: your name and email address, and your Google name, email and profile picture if you sign in with Google.
- Your ID (persona) details: headline, company, industries, a photo, a signature if you add one, and any links or contact details you choose to add, such as phone, WhatsApp, LinkedIn, Instagram, Facebook or a website.
- Your sharing choices: which details are visible, and whether each event host may see your email.
- Events you join: which events, when, which persona you used and, if you answer, up to three reasons you are there. Reasons are shown to other guests only as an anonymous count of the whole room.
- Your list: the people you add with a thumbs-up, any private note you write, and where you met them. Only you can see your list and notes.
- Events you host: event details, guests, the audience you build and invitations you send.
- Help requests: messages, screenshots, ticket history and chat conversations you send to us.
What we collect automatically
- Cookie-free usage statistics. We count page visits, scans and sign-ups using a random-looking code made from your IP address and browser details that changes every day. We do not store your IP address, and the code cannot be traced back to you.
- Security records. We briefly use your IP address to limit repeated attempts, for example to stop someone trying to guess links.
- Email delivery records. We log that an email was sent to an address and whether it succeeded, to fix delivery problems.
What we ask permission for
If we switch on Google Analytics or Google Tag Manager, or an embedded map, we ask you first where the law requires it. They are off until you accept. See our cookies page.
3. Why we use it
| What we do | Why (our legal basis) |
|---|---|
| Make and run your ID, sign you in, show it when you share it, save contacts and add you to others' lists | To provide the service you asked for (contract) |
| Show hosts the guests who joined, and your email if you allowed it | To provide the service, and your choice (consent) |
| Send sign-in links, confirmation emails and service messages | To provide the service (contract) |
| Answer your help requests and chats | To provide support (contract and legitimate interests) |
| Count visits and improve the service with anonymous statistics | Our legitimate interests in understanding how the service is used |
| Keep the service safe, prevent abuse and fix problems | Our legitimate interests, and legal obligations |
| Google Analytics or Tag Manager, if enabled | Your consent |
4. Who we share it with
- People you share with. Anyone who scans your QR or opens your link sees the details you have switched on. People who add you to their list can see a little more, as you have chosen.
- Event hosts. When you join an event, the host sees your name, persona details and which industries you chose. They see your email only if you say yes.
- Our service providers. Web hosting, email delivery (our SMTP provider), and, if enabled, Google (sign-in, maps and analytics) and Apple or Google Wallet when you add your ID to a wallet. They may only use your information to provide their service to us.
- Authorities, where the law requires it.
We do not sell your personal information, and we do not share it for advertising.
Some providers, such as Google, may process information outside the UK. Where they do, we rely on approved safeguards such as the UK International Data Transfer Agreement or Addendum.
5. Events, organisers and your choices
Event organisers are separate controllers of the information you share with them, and of any audience list they build. They must follow our organiser rules, which require that they only email people who agreed, or who they have a lawful reason to contact, and that they honour every unsubscribe. Every invitation includes a one-tap unsubscribe link, and we keep a record so that the person is not emailed again through Nect Me.
6. How long we keep it
| Information | How long |
|---|---|
| Your account, IDs and list | Until you delete them. You can delete your account yourself at any time. |
| Usage statistics | Up to 2 years by default, then deleted |
| Email delivery log | 60 days |
| Live chat conversations | 90 days after the chat ends |
| Support tickets | 2 years after they are solved or closed |
| Invitation unsubscribe records | Kept so that we can respect your choice. Contact us if you want one removed. |
7. Your rights
Under UK data protection law you can ask us to access, correct, delete, restrict or move your information, and you can object to some uses. You can also withdraw consent at any time.
- Download your data: in the app, go to You and choose Download my data.
- Delete your account: in the app, go to You and choose Delete my account. This removes your IDs, photo, list and event history straight away.
- Anything else: contact us and we will reply within one month.
If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the chance to put things right first.
8. Keeping it safe
We use secure connections, store passwords and sign-in tokens only in protected form, limit who can see data, and check for abuse. No system is perfectly secure, so please look after the device and email account you use to sign in.
9. Changes and contact
If we change this policy in a way that matters, we will tell you on the site and by email where we can. The date at the top shows the latest version.
Questions? Email hello@nectme.co.